Politique de remboursement

Return Policy

At AwakeApparel, we take pride in creating unique, quality products crafted especially for you. We encourage our customers to review their orders carefully before making a purchase, as each item is made to order with meticulous attention to detail.

Defective or Misprinted Items:

If you receive an item that is defective, misprinted, or damaged, please report it to us within 30 days of receiving your order. We will investigate the issue and make it right at our expense.

Lost in Transit:

For packages lost during transit, please notify us within 30 days of the estimated delivery date. Claims determined to be our error will be covered by us.

Address Issues:

Please ensure that the shipping address you provide is accurate and complete. If an insufficient address results in a return to our facility, you will be responsible for reshipment costs after confirming the updated address with us.

Unclaimed Shipments:

Shipments that go unclaimed and are returned to our facility will require you to cover the cost of reshipment to yourself or your customer.

Buyer's Remorse:

At AwakeApparel, we understand that sometimes decisions can change. However, we do not offer refunds for buyer's remorse, which includes returns for product exchanges or size adjustments. Our commitment is to craft unique, quality items tailored to your order, and we encourage thoughtful consideration before making a purchase. If you have any questions or concerns about our products, please don't hesitate to reach out to our dedicated support team. Your satisfaction is vital to us, and we're here to assist you in any way we can.

Sealed Goods:

We do not accept returns of sealed goods, such as face masks, primarily due to health and hygiene reasons. Therefore, we won't be able to reship or refund these items.