FAQ

Welcome to the AwakeApparel FAQ – a place where we address your questions and provide valuable insights about our brand, products, and mission. We understand that conscious consumers like you seek clarity and information, and we're here to ensure your journey with us is as smooth as it is meaningful.

Explore this section to find answers to common queries about our products, ordering process, sustainability initiatives, and more. If you don't find what you're looking for, don't hesitate to reach out to our dedicated support team. We're committed to transparency, empowering you to make informed decisions that align with your values.

Let's embark on this knowledge-sharing journey together and discover everything you need to know about AwakeApparel.

General Questions:

Are your designs aligned with any specific political party or ideology?

No, our brand is committed to representing all people, regardless of their political affiliations. We believe in unity and inclusivity, and our designs aim to highlight issues that affect everyone. Our focus is on raising awareness about systemic challenges and encouraging critical thinking, without promoting any particular political agenda.

Why don't you offer children's sizes for your designs?

At AwakeApparel, we firmly believe that children deserve to enjoy their innocence and childhood without being drawn into complex adult issues. Our decision to exclusively offer adult sizes is a deliberate one, rooted in our commitment to respect and protect the pure essence of childhood.

What's the difference between being "awake" and being "woke"?

We understand that the term "woke" has taken on a negative connotation due to its association with extreme and sometimes performative activism. At AwakeApparel, when we refer to being "awake," we mean being informed, aware, and open to critically examining various aspects of our world. We promote conscious awareness that encourages thoughtful reflection and meaningful actions. Our mission is to foster a community of individuals who are actively engaged in understanding the complex issues that shape our society without the divisive undertones sometimes associated with the term "woke."

Do your designs imply any negativity towards specific professions like teachers, doctors, or military personnel?

Not at all. Our designs are meant to shed light on systemic issues and power dynamics rather than targeting any particular group. We firmly believe that everyone, including teachers, doctors, nurses, police officers, military personnel, and countless others, are doing their best within the constraints of the systems they work in.

Do your designs promote or endorse violence?

Not at all. AwakeApparel is committed to advocating for positive change through peaceful means and open conversation. Our designs are intended to spark discussions, raise awareness, and encourage critical thinking about important issues.

Product and Shipping:

How long will it take to receive my order?

We strive to get your order to you as quickly as possible. Please allow 4-5
business days for processing and 7-14 business days for shipping within the Canada.

Why does delivery take a bit longer?

Each product is carefully created just for you the moment you place an order, allowing us to deliver quality with a touch of mindful craftsmanship. Our commitment to on-demand production, instead of mass manufacturing, reflects our dedication to sustainability and ethical consumption. Your conscious purchasing choices are helping us reduce overproduction and minimize waste. Thank you for joining us on this journey towards a more awakened world.

What is your return policy?

At AwakeApparel, we take pride in creating unique, quality products crafted especially for you. We encourage our customers to review their orders carefully before making a purchase, as each item is made to order with meticulous attention to detail.Please see our Returns & Exchanges page for more details.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and Apple Pay.

Why did I receive only part of my order?

At AwakeApparel, we work with multiple suppliers and use print-on-demand methods to ensure the highest quality and uniqueness of our products. This means that your order might be fulfilled by different suppliers and production facilities. As a result, your order could be split into multiple shipments to ensure you receive each item as quickly as possible.

Why did I receive items separately from different suppliers?

To provide you with a diverse and comprehensive range of products, we collaborate with various suppliers who specialize in different types of apparel and designs. This may result in your order being fulfilled by different suppliers, each with their own production and shipping timelines. Rest assured that we're committed to getting all parts of your order to you as quickly and efficiently as possible.

Why does AwakeApparel only deliver to Canada right now?

We're excited about the prospect of serving customers worldwide, but we want to ensure a responsible and exceptional experience. Currently, we deliver exclusively to Canada as part of our strategic approach. Focusing on one market allows us to perfect our shipping and support processes, ensuring a seamless experience for our Canadian customers.

We're taking careful steps to prepare for a responsible international rollout. Subscribe to our newsletter for updates on international shipping! Your patience and support mean the world to us as we work towards global service while maintaining our commitment to quality and responsibility.

Launch, Product Range, and Environmental Impact:

Why are your products priced higher than some other brands?

We are a small independent company that is just starting out. At this stage, we use a print-on-demand platform which allows us to create unique, high-quality designs without the need for mass production.

Why do you offer a limited product range at launch?

Our launch is propelled by an unwavering dedication to our core message. We firmly believe that simplicity is the cornerstone of leaving an impactful first impression. While we completely understand the desire for a diverse range of products, our intentional choice to introduce a selection of t-shirts, hoodies, sweaters, and hats in black and white underscores our commitment to delivering top-notch designs and fostering meaningful conversations. As we embark on this journey, we eagerly anticipate a future where our product line expands to encompass a wider variety of items and explore an array of colors. Your support during this foundational phase reaffirms our focus on what truly matters – spreading awareness and igniting meaningful change.

Will there be any imperfections or tags on the clothing?

We prioritize quality, sustainability, and your comfort. While we strive for perfection in every item we send out, you may occasionally notice a slight odor or fold marks on your clothing upon receiving it. Please rest assured that this is completely normal and temporary. A quick wash will easily take care of any such issues, leaving your garment fresh, crisp, and ready to wear.

We are committed to reducing waste and being environmentally conscious. That's why our clothing is intentionally tagless. You won't find any wasteful tags that need to be removed, ensuring a seamless and eco-friendly experience.

Do you consider environmental impact?

Yes, we are committed to reducing waste and being environmentally conscious. That's why our clothing is intentionally tagless, and we prioritize quality, sustainability, and your comfort.

Social Responsibility and Values:

How can I engage in meaningful conversations using your products?

Our products are designed to serve as conversation starters. Wearing our apparel can lead to thought provoking discussions about important topics. Engage in respectful and open conversations with friends, family, and even strangers who may have different viewpoints. Our goal is to foster understanding, empathy, and unity through dialogue.

How does AwakeApparel contribute to positive change beyond clothing?

AwakeApparel is committed to making a difference beyond our designs. We actively seek opportunities to collaborate with organizations and initiatives that are working towards positive change. Additionally, a portion of our proceeds goes towards supporting causes aligned with our mission. We believe in taking tangible steps to create a more just and equitable world.

Can you address people who are offended by your designs?

While it's unfortunate that some might feel offended, these issues can be uncomfortable and even unbelievable. Our intention is not to offend, but rather to bring attention to systemic issues and encourage critical thinking. Engaging in open conversations and seeking a deeper understanding can lead to meaningful growth and change.

Do you endorse destructive actions or vandalism?

No, we do not condone or support the use of our products for destructive purposes. Our mission is to raise awareness and spark meaningful conversations about important issues through our designs.

Are your designs meant to target or offend specific groups?

Not at all. Our designs are focused on shedding light on systemic issues, challenging power dynamics, and encouraging critical thinking. We do not aim to target or offend any specific group of people. Rather, we strive to promote understanding, unity, and positive change by addressing shared concerns that affect all of us.

How do you choose the topics for your designs?

Our design topics are chosen based on their relevance to systemic issues, social injustices, and challenges that impact individuals and communities. We aim to address issues that require attention, discussion, and collective action to bring about positive change.