Política de envío
Shipping Policy
At AwakeApparel, we strive to ensure a seamless and satisfying shopping experience for our customers. This includes transparent and efficient shipping procedures. Please read our shipping policy carefully to understand how we process and deliver your orders.
Order Processing
- All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. In such cases, we will notify you promptly.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer various shipping options, and delivery estimates will be provided to you based on your selected shipping method.
Shipment Confirmation & Order Tracking
- You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within hours of your item being shipped. .
Customs, Duties, and Taxes
- AwakeApparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- AwakeApparel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Shipping Policy
- We currently only ship within Canada.
Returns Policy
- For information on returns, please refer to our Return Policy.
Contact Us
If you have any questions about our shipping policy, please contact us at info@awakeapparel.ca.
